Paleo Mayonnaise Print This Recipe Serves 1 - Multiply by -+ RECIPES > CONDIMENTS, DRESSINGS, & DIPS Save to Favorites Ingredients: 1 pasture raised egg (room temperature). Photoshop CS3. Unable to activate via internet. Phone support not working. I created a chat to Adobe Support. I gave them the activation code.
Find simple solutions to common activation and deactivation problems.
Activation connects an app or service to a valid user license.
For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.
Here are solutions to some common activation problems for non–Creative Cloud products.
Note:
Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.
An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.
Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. Or, contact us for help. Have your serial number or Adobe ID ready.
If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.
Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.
If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.
If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.
Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in and activate Creative Cloud.
For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.
Here are some common activation error codes and their solutions.
Error code | Error message | Solution |
“Activation limit reached for [product]. This serial number has already been activated on 2 computers.” -or- “Maximum activations exceeded.” | See “Activation limit reached” or “Sign-in failed” error. | |
'Activation - No Connection' | See Activation or connection error | CS3, Acrobat 8. | |
“Activation was unsuccessful because the activation server is unavailable at this time.” | See Error: “Activation Server Unavailable” | CS2, Acrobat 7, Audition 3. | |
159:41 | 'Internet Connection Not Detected' -or- “We are unable to activate [product name]. Product activation is required to use this product...” -or- “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.” -or- “Please connect to the Internet and retry.” | For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error | CS3, Acrobat 8. For other products, see Resolve connection errors. |
“Unable to activate | Macromedia products.” | See Error: Unable to activate | Macromedia products. | |
E_ADEPT_REQUEST_EXPIRED | You’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions. | |
E_AUTH_NOT_READY | You’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions. | |
24:24 | Activation server unavailable. Activation was unsuccessful. | You’re trying to activate a CS2 application, Acrobat 7, or Audition 3. See Error: 'Activation server unavailable' | CS2, Acrobat 7, Audition 3. |
93:-1 | Activation denied | Contact us. Have your serial number or Adobe ID ready. |
93:-3 | Serial number has been revoked. | Contact us. Have your serial number or Adobe ID ready. |
93:-4 | Invalid activation number | Contact us. Have your serial number or Adobe ID ready. |
93:-5 | The product does not support the activation server. | Contact us. Have your serial number or Adobe ID ready. |
93:-8 | Invalid serial number. | Contact us. Have your serial number or Adobe ID ready. |
93:-9 93:-10 | An internal server component is unavailable. Try activating after 24 hours. | Contact us. Have your serial number or Adobe ID ready. |
93:-13 | Activation denied. | Contact us. Have your serial number or Adobe ID ready. |
93:12 | Activation unsuccessful. | You’re attempting to activate Creative Suite 2 Standard or Premium, or Creative Suite Production 1 over the Internet. Manual activation also fails. See 'Activation server unavailable' | CS2, Acrobat 7, Audition 3. |
101:12037 | ERROR_INTERNET_SEC_CERT_DATE_INVALID | Your computer clock time is incorrect. Set your computer clock to the correct date and time. |
12001 12002 12004 12005 | ERROR_INTERNET_<...> | An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again. |
129:17 | You’re starting CS5.5 on Mac OS in New Zealand. See Error #129:17 | Launch Creative Suite 5.5 product in New Zealand. | |
194:01 | Attempting to deactivate an unactivated machine | You’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products. |
194:6 | Activation failed | See, Activation Failed | Error 194:6. |
194:110 | Activation failed | You have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period. Alternatively, you can contact us. Have your serial number or Adobe ID ready. |
194:112 | Client clock out of sync | Your computer clock time is incorrect. Set your computer clock to the correct date and time. |
208:1 208:2 208:3 | Error_NetworkFailure | An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again. |
213:5 213:10 | These errors are due to a read-only SLStore folder. See Configuration error | Creative Cloud. |
Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.
Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installed app.
Here are solutions to some common deactivation problems.
Note:
Having deactivation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.
Did you uninstall your apps without deactivating them?
Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product. If you uninstalled your app from a computer you can’t access, see Have you lost access to your previous computer?
Make sure you’re connected to the Internet. Reinstall Acrobat Pro DC or Acrobat Standard DC on the same computer on which it was originally installed.
Acrobat DC subscription (purchased via Creative Cloud or Document Cloud)
Do any one of the following:
- Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
- Sign out from the account page. For more information see, Sign out from account page.
Acrobat DC (perpetual license)
Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
CS6, CS5.5, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9
Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.
Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. Without the activation servers, these applications display an activation or connection error when trying to verify a license. To install a version that doesn't require activation, see either Error: 'Activation Server Unavailable' | CS2, Acrobat 7, Audition 3 or Activation or connection error | CS3, Acrobat 8.
Affected applications include: Creative Suite 2 and 3 applications, Acrobat 7 and 8 (Standard and Professional), and Acrobat 3D Version 8.
For more details, see Activate and deactivate products.
If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.
If you upgraded your computer’s hardware, replaced a hard drive, upgraded your operating system, or reformatted your computer before deactivating your software, you may have disrupted the activation connection.
Contact us. Have your serial number or Adobe ID ready.
If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite. Launch any app in the suite, and then choose Help > Deactivate.
If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.
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December 19, 2006
Photoshop CS3 serial number update
[Update June 2, 2007: If you’re here because you’re trying to rip me off by somehow stealing Photoshop (via serial number, keygen, crack, etc.), you’re a thieving putz, and you’ll get no satisfaction here. May someone steal your hard work as you try to steal ours. Adios. –J.]
We continue to receive inquiries about Photoshop CS3 beta serial numbers. There are a number of issues here:
- On Friday we discovered that a small percentage of the more than 3,000 product combinations that include Photoshop weren’t in the authentication list. Unfortunately this bit quite a few people trying to obtain CS3 serials. We fixed that issue on Friday afternoon.
- Licensing customers have been in bit of a bind: even though they’re authorized to use a CS2 serial on multiple machines, the beta site is configured to issue serials that can be activated on only two machines. If you’re a licensing customer, please send mail to [email protected] so that we can follow up with you (see details below).
- Some people are typing in the 20-digit serial number that’s visible in the CS2 About box. That makes total sense, except that the serial number is actually 24 digits long! That is, you need to get your serial number from your product materials (tips here). Again, we’re working to make this clear on the serial number acquisition page.
- A lot of people aren’t reading the instructions on the Labs site. Many are typing their CS2 numbers into CS3, then complaining that it doesn’t work. We’re working to make the instructions harder to miss.
If you’re still having problems with serial numbers and CS3, please send mail to [email protected].Important: in order to handle the process efficiently, your email needs to contain the following info (I suggest copy/paste):
- Email address in the subject line (a weird eRoom quirk, but without it we can’t reach you)
- First and last name:
- Issue statement:
- CS2 serial number (24-digits long):
- CS3 serial number (if applicable):
- Are you a CS2 single or volume license customer? (Y or N):
- If volume license, approximately how many CS2 licenses do you own?:
- Daytime phone number with area code:
- Daytime e-mail address:
Customer service says they’ll turn things around in 48-72 hours. (There’s no need to call them, as phone support is not available for the beta.)
I know that it’s frustrating to hit any delays, and we greatly appreciate your patience. We’re just four days into a huge, never-been-done-here effort, but we’re making good progress.
Thanks,
J.
J.
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